Official Injury Claim Updates

Privacy & Cookie Policy

Privacy policy

The Motor Insurers’ Bureau (MIB or "we") provide several different services to the public, Insurance Industry and other organisations. We respect your privacy and are committed to protecting your personal data. Our Privacy Policy is designed to be as clear as possible, while delivering the information required for the different audiences.

The Privacy Policy has a degree of content that is consistent across all our services, while other information is specific to individual services.

This Privacy Policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data MIB collects from you through your use of the Website, or that you provide to MIB, will be processed by us. Please read the following carefully to understand MIB’s views and practices regarding your personal data and how we will treat it.

This Privacy Policy supplements the other notices and is not intended to override them.

Sections

• Controller
• Data Protection Officer
• Changes to the Privacy Policy and your duty to inform us of changes
• Third Party Links
• Legal basis for processing your data
• Change of purpose
• Other parties who will have access to your data
• The Personal Data we collect about you
• Information you give us
• Information we collect about you
• If you fail to provide personal data
• Retention period
• Transferring your personal information overseas
• Data Security
• Your data protection rights
• Right to lodge a complaint

Controller

For the purposes of the General Data Protection Regulations the Motor Insurers’ Bureau, company number 412787, registered in England is the controller and responsible for your personal data for the services provided by MIB. MIB’s Registered Office address is Linford Wood House, 6-12 Capital Drive, Milton Keynes MK14 6XT and full contact details are set out at www.mib.org.uk

MIB’s VAT Number is GB 991 254892.

Data Protection Officer

MIB has appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Policy. MIB’s Data Protection Officer is MIB’s Head of Audit, who can be contacted at GDPREnquiries@mib.org.uk

Contact Details

Our full details are:

Full name of legal entity: Motor Insurers’ Bureau
Name or title of Data Protection Officer: Head of Audit
Email address: GDPREnquiries@mib.org.uk
Postal address: Linford Wood House, 6-12 Capital Drive, Milton Keynes MK14 6XT
Telephone number: 01908 830001

Changes to the Privacy Policy and your duty to inform us of changes

This version was last updated on 24th April 2019.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third party links

The MIB Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Website, we encourage you to read the Privacy Policy of every website you visit.

Legal basis for processing your data

MIB will only use your personal data when the law allows it to.

MIB relies on your consent to the processing of your personal data for sending you communication via our e-shot service.

The purpose of the e-shot service is to provide you with up to date information about the Whiplash Reforms Programme to deliver a new service for processing low value personal injury motor claims from April 2020. MIB will provide you with only relevant information and updates. These communications are also intended to support your preparations to use the service once it is live.

You have the right to withdraw consent to processing of your personal data at any time by either clicking on the ‘unsubscribe’ link in the email or by contacting the MIB Data Protection Officer. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

Change of purpose

MIB will only use your personal data for the purposes for which it collected it, unless MIB reasonably considers that it needs to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact the Data Protection Officer at GDPREnquiries@mib.org.uk.

If MIB needs to use your personal data for an unrelated purpose, MIB will notify you and it will explain the legal basis which allows it to do so. However, MIB may process your personal data without your knowledge or consent, in compliance with the above rules, or where this is required or permitted by law.

Other parties who will have access to your data

Your personal data may be disclosed by MIB to third parties within the United Kingdom and overseas, including, but not limited to:

• Forfront Ltd, a registered company who provides the e-shot™ communication service (acting as controller or processor)

We may also disclose your personal data to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

The Personal Data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed ("anonymous data").

MIB may collect, use, store and transfer ("process") different kinds of personal data about you], in order to provide communication to you.

This section is structured to provide a general description of the data we collect and process.

Information you give us

You may give us information about you by filling in forms on our website, and or by corresponding with us by phone, e-mail or otherwise. This includes, but is not limited to, information you provide when you register to use a website, or websites we operate or the other services we provide, registering a claim, participate in discussion boards or other social media functions on this website (if any), complete a survey, and when you report a problem with this website. The information you give us will depend upon the services and facilities that you use, but may include:

• Contact information:
  • forename,
  • surname,
  • e-mail address and
  • employment information (company name and company type only)

Information we collect about you

With regard to each of your visits to this website we may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from this website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

If you fail to provide personal data

Where MIB needs to collect personal data by law, or under the terms of a contract (including the Terms of Use) we have with you or to process your claim and you fail to provide that data when requested, MIB may not be able to process your claim or perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us or discontinue the processing of your claim but we will notify you if this is the case at the time.

Retention period

MIB will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, MIB considers the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which MIB processes your personal data and whether MIB can achieve those purposes through other means, and the applicable legal requirements.

Data Type	Retention Period General Rules
Contact Information	Immediately if you request to withdraw your consent or when the Whiplash Reforms Programme service comes to an end, in any case the data will not be kept longer than 1 year.

In some circumstances you can ask MIB to delete your data: see "Right to erasure" below for further information.

In some circumstances MIB may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case MIB may use this information indefinitely without further notice to you.

Transferring your personal information overseas

For the vast majority of personal data processed by MIB will not be transferred, processed or stored in any country outside of the UK and the European Economic Area ("EEA").

However, in certain cases the data may be transferred to a destination outside the UK and the EEA. It may also be processed by staff operating outside the UK and the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of services on your behalf, the processing of your details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

MIB has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

MIB has also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where MIB is legally required to do so.

Your data protection rights

Under certain circumstances, you have certain rights under data protection laws with regard to your personal data processed by MIB. These are described in the sections below. Unless expressly set out in the relevant paragraph, to exercise any of your rights in relation to this Privacy Policy, please contact MIB’s Data Protection Officer:

Via email at GDPREnquiries@mib.org.uk

Online at https://www.mib.org.uk/managing-insurance-data/managing-your-data

Or write to:

DSAR Department 1
Motor Insurers’ Bureau
Linford Wood House
6-12 Capital Drive
Milton Keynes
MK14 6XT

Right of Access to personal data - You have a right to request a copy of the personal data we hold about you.

Right to withdraw consent - You have the right to withdraw consent to processing of your personal data in relation to the Website. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, MIB may not be able to process your data and or provide certain services to you. MIB will advise you if this is the case at the time you withdraw your consent.

Right to Rectification - If you believe the data MIB holds about you is incorrect, you can contact MIB to request for any incomplete or inaccurate data that MIB holds about you to be corrected. However, MIB may need to verify the accuracy of the new data you provide to us.

Right to erasure - You have the right to request the deletion or removal of personal data MIB holds about you where there is no good reason for MIB continuing to process it. You also have the right to ask MIB to delete or remove your personal data where you have successfully exercised your right to object to processing, where MIB may have processed your information unlawfully or where MIB is required to erase your personal data to comply with law. Although MIB will consider every request for erasure on its merits, MIB may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Right to Object to processing - You have a right to object to the processing of your personal data. In some cases, MIB may demonstrate that it has compelling legitimate grounds to process your information which override your rights and freedoms.

Right to restrict processing of your personal data - You have a right to request MIB to suspend the processing of your personal data in the following situations:

• for the period it takes us to establish or rectify any inaccurate data about you;
• where MIB’s use of the data is unlawful but you do not want MIB to erase it;
• prevent MIB from deleting your data at the end of the retention period in the event that you need it to establish, exercise or defend a legal claim;
• you have objected to MIB’s use of your data but we need to verify whether MIB (or a third party) has overriding legitimate grounds to use it.

Right to request the transfer of your personal data to you or to a third party - MIB will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to lodge a complaint

If you have any complaints about how the MIB handles your personal data, please contact us by telephone on 01908 830 001, or by email at GDPREnquiries@mib.org.uk and we will do our best to assist.

You also have a right to make a complaint to the supervisory authority in your country of residence or employment or place of the alleged infringement. The Information Commissioner’s Office ("ICO") is the UK supervisory authority for data protection issues. You can contact the ICO: